VIENNA’S FIRST MODERN SUSTAINABLE FLOWER DELIVERY SERVICE!

THANK YOU FOR YOUR ORDER

THANK YOU FOR SPREADING KINDNESS WITH US!

We are now processing your order for your special someone.

Please check your emails or your account, for your order details.

Blumenabo mit gemischter Blumen aus der Region

DO YOU HAVE ANY QUESTIONS?

Check our FAQs, to find quick answers, or email us at hello@abunchofkindness.com

WHAT TIME WILL MY BUNCH BE DELIVERED? CAN I GET THEM DELIVERED AT A CERTAIN TIME?

We aim to deliver all our orders by 5:30pm.
 
PLEASE NOTE: We cannot accommodate requests for delivery before 10am. We will attempt to accommodate requests for morning delivery after 10am but this isn’t always possible as we deliver in the morning to a limited number of districts only and these vary depending on our capacity. We will let you know on the morning of delivery if we can’t accommodate your request.
 
If your request is urgent please call us. We can generally accommodate afternoon requests

WHAT IF I ENTER THE WRONG ADDRESS WHILE ORDERING?

We want your loved one to receive their flowers so please double check their address is correct before ordering, including the apartment number and door number or house and provide us with as much information as possible to help us to a successful delivery.
 
If you provide us with the wrong address and we find out during delivery, someone answers the door and tells us, we will contact you and attempt a same-day re-delivery if the right address is in the same district at no additional cost.
 
If the other address is in another district we will have to re-schedule and charge you additonal 10€ to ensure same day delivery.
 
If no one answers the door, we have no way of knowing that the address is wrong so we’ll leave the delivery at the address listed on the order. It’s up to you if you want to collect the flowers from the incorrect address.
 
If you need to change your recipient’s address or any other order details, please contact us by 10:30am on the day your order is due to be delivered. Feel free to contact us up until 12.30pm, though we cannot guarantee any changes after 10:30am because your order may already be on its way.

WHAT HAPPENS IF NOBODY IS AT HOME?

Please take some time to find out if the recipient will be available to receive the delivery and whether an alternative address ( maybe a workplace? ) would be better. In the case where nobody is home, we’ll do our best to find a safe and shady spot for them at the property listed on the order and will always leave the flowers in water. If you have any special delivery instructions ie. a code for an apartment building please let us know on the order page.

WHAT IF THE BUNCH IS TO BE DELIVERED AS PART OF MY SUBSCRIPTION OVER A HOLIDAY PERIOD, OR WHILE I AM AWAY?

If one of your flower bunches is due on a public holiday, during our holidays or over Christmas, you’ll receive it on the next business day.

If you’re going away, you can always pause your flower subscription through your account and we’ll put it on hold until you return.

CREATING A BETTER WORLD TOGETHER

SUSTAINABILITY

# A Bunch of Kindness

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